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Team Effectiveness Tool


Overview

This questionnaire is designed to help you think about the 16 key indicators of your team.

By comparing how you see your team and how you think your team ought to be across the 16 key indicators you can determine the effectiveness of your team.

Please enter your details so we can send your scores and comments ...

First Name:

Email Address:

Your responses will be sent to this email address.

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Instructions - Responding

For each of the following 16 key indicators read the descriptors at both ends of the table. Then click the number which corresponds to how you see your team:

i.e. here you would click on 1 if you think your team members are very unclear about their roles and responsibilities. This may be because of turf wars or simply because the team is young and as yet, roles and responsibilities haven't been discussed or agreed.

Or you would click on 9 if you think your team members are very clear about who does what because they have discussed, and agreed, their roles and responsibilities.

Then, in the next row, click on the number that represents how you expect the team to be performing at this stage of its development.

The following example shows a team which is ahead of the game with team members being clearer (8) about their roles and responsibilities than expected (6) at this stage of the team's development.

Roles and responsibilities are unclear. Team members do not understand what they or their colleagues do or are responsible for. There are role overlaps and/or gaps.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Roles and responsibilities are clear. Team members understand what they and their colleagues do or are responsible for. There are no significant role overlaps or gaps.

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Instructions - Responding

Underneath the Key Indicator scores you will find the question:

"What needs to be done to improve this Team Key Indicator?" and a text box.

Type into the text box any ideas you have for improving the Team Key Indicator.

Your results, which will be emailed to you after you have completed the questionnaire, will contain your suggestions.

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Instructions - Navigation

There are 3 navigation options with each Key Indicator.

  1. Go Back to the previous Key Indicator.


  2. Continue to the next Key Indicator.


  3. Go Back to the Submit button.

    (You will only need to use this if you have inadvertently omitted a question.

    When you click the Submit button at the end, the questionnaire is checked to see that you have completed all the questions.

    You will be taken back to any you have missed.

    You can then indicate your response and click on Go Back to the Submit button to go back to the end of the questionnaire).
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Instructions - Results

When you have completed the questionnaire you will see a Team Effectiveness score.

This will only reflect your overall view of the team if you have responded to all the Key Indicators.

To make the Team Effectiveness Tool as valuable as possible please respond with complete honesty.

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Team Goals and Objectives

The team's goals and objectives are not clear, not understood, not agreed and team members have different views on what they are.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
The team's goals and objectives are clear, understood, agreed and team members have similar views on what they are.

What needs to be done to improve this Key Indicator?



Go Back to the Instructions

Go to the next Key Indicator

Go Back to the Submit button
































































Personal Goals and Objectives

Team members are unclear about their personal goals and objectives, they do not understand them, they have not agreed them and they do not know what each other's goals and objectives are.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members are very clear about their personal goals and objectives, they understand them, they have agreed them and they know what each other's goals and objectives are.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Utilisation of Team Member Resources

Team members' knowledge, skills, experience and attitudes are not recognised or utilised.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members' knowledge, skills, experience and attitudes are fully recognised and fully utilised.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Trust and Conflict

Team members do not trust each other and have difficulty feeling comfortable with each other. Conflicts between team members do not get resolved.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members trust each other and feel comfortable with each other. Conflicts between team members are addressed and quickly resolved.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Leadership

Leadership roles are not carried out or shared, team members do not motivate or lead each other. The nominated team leader is not effective.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
There is full participation in leadership, leadership roles are shared by team members. The nominated team leader is very effective.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Controls and Procedures

There is little control and a lack of procedures to guide team functioning.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
There are effective procedures to guide team functioning. Team members support these procedures and regulate themselves.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Interpersonal Communications

Communications between members are close and guarded.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Communications between members are open and honest.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Problem Solving and Decision Making

Team members have not agreed an effective process for problem solving. Team members are unclear how decisions are made. There isn't a clear decision making process or framework of values to guide the process.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members have agreed, and use, an effective process for problem solving. Team members are very clear how decisions are made. There is a clear decision making process and framework of values to guide the process.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Experimentation and Creativity

Team members are unwilling to try ideas. The culture is "We have always done it this way". Team members do not experiment by trying to do things in different ways. Creativity is missing or stifled.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members are willing to try ideas. The culture is "Let's try - it may be better". Team members experiment by trying to do things in different ways. Creativity is abundant and encouraged.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Evaluation

There is no desire to evaluate how well the team is working together. The team doesn't have a "Let's learn and improve" culture.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
There is a strong desire to evaluate how well the team is working together. The team has a strong "Let's learn and improve culture".

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Roles and Responsibilities

Roles and responsibilities are unclear. Team members do not understand what they and their colleagues do or are responsible for. There are role overlaps and/or gaps.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Roles and responsibilities are clear. Team members understand what they and their colleagues do or are responsible for. There are no role overlaps or gaps.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Support

Team members do not recognise when their colleagues need support. Team members do not offer or ask each other for support. When asked for support team members are unwilling to help because they feel the need to focus on their own area of responsibility.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members recognise when their colleagues need support. Team members willingly offer, and ask for, support. When asked for support team members are willing to help because they recognise the need to look after the good of the team rather than just their own area of responsibility.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Success

Team members are not clear what success is for the team. When asked what the team needs to achieve to be successful team members give different answers. Successes are not celebrated. Team members are unaware of each other's ambitions and personal success criteria.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members are clear what success is for the team. When asked what the team needs to achieve to be successful team members give the same answer. Individual and team successes are celebrated. Team members have discussed and are aware of each other's ambitions and personal success criteria.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Customer Focus

Team members do not see customers as important. Team targets do not include customer perception or satisfaction measures. There is no customer focus or interest in the customer experience.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Team members see customers as more important than anything else. Team targets include customer perception and satisfaction measures. There is absolute customer focus and interest in the customer experience.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Quality

Deliverables are constantly late and are of poor quality.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
Deliverables are on time and of excellent quality.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to the next Key Indicator

Go Back to the Submit button


































































Performance

The team is way behind target and expectation.
How I See The Team
1 2 3 4 5 6 7 8 9
How I Would Expect To See The Team At This Stage Of Its Development
1 2 3 4 5 6 7 8 9
The team is on or ahead of target and expectation.

What needs to be done to improve this Key Indicator?




Go Back to the previous Key Indicator

Go to your Team Effectiveness score

Go Back to the Submit button

Delete all your Responses and Start Again


































































In the box below please type the team's success criteria. Leave blank if you are unsure.



Result

In your view, by comparing how the team is performing against your expectation, the team is % effective.

Any score over 100% shows you think your team is doing well against expectations.

A score between 80% and 100% indicates the team is slightly under performing against expectations.

A score below 80% suggests the team has one or more Key Indicators you need to work on.