Helping organisations to be confident in their people and their people to be confident in themselves

Pansophix Image Set

Resolving Conflict Questionnaire


Overview

This fun questionnaire, designed by Berry Winter, author of A Useful Guide to Resolving Conflict, helps you to find out your 'normal' style when dealing with conflict.

You are asked to respond to 5 statements. After you have completed the questionnaire you will receive an indication of your approach to resolving conflict.

Continue
































































Instructions

Consider each of the following 5 statements and select the appropriate response from the 5 options. Don't spend too long on each statement, just answer as you see fit.

To navigate through the questionnaire please click on Back and Continue. You must respond to all the questions to be able to submit your responses.

To get the maximum benefit from using this questionnaire please be completely honest with yourself.

Continue
































































Question 1 of

Run away and hide

Immediately offer them an alternative

Shout back

Listen politely and then say sorry there is nothing you can do but you will tell management

Explain your organisation's policies and then which compensation option would be best for them

Continue | Back | Go Back to the Submit button


































































Question 2 of

Accept it as part of the trials of life

Smile sweetly whilst secretly wishing they would shut up

Retaliate with snipes of your own

Ask them to have a go at someone else for a change

Sit down with them and say 'When you say xxx, it makes me feel uncomfortable. Can we agree to differ?'

Continue | Back | Go Back to the Submit button


































































Question 3 of

Say 'Whatever!'

Say 'OK. Let's do what you want.'

Say 'No' and insist you have your way.

Say 'OK. It's your turn to choose.'

Spend half an hour trying to see if you can do both.

Continue | Back | Go Back to the Submit button


































































Question 4 of

Say 'No, you're busy that evening' and put the phone down quickly.

Say 'I'd love to!' whilst feeling resentful that you can't spend the time just with your friend.

Reply 'Oh, but I thought we had arranged to go out by ourselves tonight.'

Suggest that you can't go this time, but would love to go with them on another occasion when you can bring another friend as well.

Ask if you can meet him/her beforehand and then explain your reluctance.

Continue | Back | Go Back to the Submit button


































































Question 5 of

Say 'Yes. Of course' and then worry about how you can fit it all in.

Say 'Yes I can do this. I will move some of my other work around to accommodate this.'

Say 'No, who do you think I am, Hercules? I can't take on any more at the moment.'

Say 'If I take this on, then I won't be able to do xxx. Which would you prefer?'

Say 'Yes I can do this. However, I need some help to complete yyy project. Tom is free at the moment, can I ask him to help me?'

Continue | Back | Go Back to the Submit button



































































Well Done!

You have completed the questionnaire.

Your Avoiding Score is

Your Accommodating Score is

Your Competing Score is

Your Compromising Score is

Your Collaborating Score is

Pansophix Confidence through Development